Professional Sales and TeleSales Techniques

Dee Sanford International designs and delivers highly customized, personalized and interactive Sales and TeleSales training focused on empowering your team with effective and essential relationship building, customer service, and sales know-how. All lectures, workshop materials, exercises and role plays are custom designed to meet your company's goals, training needs, and customer expectations.

Training workshops can be a one-day or two-days. A two-day workshop is highly recommended for team members with less than one year of Sales experience, or for groups over 8 people. This allows newer sales representatives more time to learn and practice, and role play their new skills and techniques in a "safe" environment. More experienced sales representatives can benefit from the one day course that serves as a refresher course to strengthen and fine-tune existing sales skills. Role-play opportunities are included in one and two-day courses.

Participants in Dee Sanford International's Sales training courses report immediate results when they apply their new skills and techniques back on the job. References are available.

You may select from the following topics of discussion, or training modules will be designed to address your specific corporate goals, training needs and customer expectations:

• Understanding The Important Role of the Professional Salesperson.
• Overcoming Outbound Calling Reluctance.
• Calculating the Probability of Closing a Sale.
• Simply Calculating the Value of Profitable, Long-term Customer Relationships.
• Communication Styles Analysis for Creating Rapport and Greater Effectiveness in Communicating with Others.
• Enhanced Communication and Listening Skills.
• Questioning and Probing Techniques to Identify Customer Needs, Wants and Expectations.
• Selling The Benefits of Your Products & Services over the Features.
• Sales Presentation Skills.
• Recognizing Buying Signals.
• Closing Techniques (Asking for the Business).
• Identifying and Overcoming Objections and Resistance.
• The Importance of Follow-up and Follow-through.
• Final Role-play with Instructor.
• Evaluations & Presentation of Certificates of Completion

For maximum effectiveness, class sizes for Sales and TeleSales courses are limited to 15 participants per class. This allows for more interaction and individual role play experiences.

When your sales team must proactively create, manage and maintain valuable customer relationships, and consistently project a polished and profession image, Dee Sanford International can help you accomplish your goals!